Digilab Medical Services Limited was established in 2004 aiming to provide Digital Health services. They have been using Kolorob for one year. Recently they have taken two actions after receiving several feedbacks from the services recipients. Those are:
- Providing single used plastic glasses beside the filter
- Trash bins in every floor
Authority shared, those problems were not out of their knowledge but did not pay heed as no one complaints regarding this though they have some feedback mechanism system; facebook page, complain desk & help desk. After introducing Kolorob among service recipients they are feeling comfortable to give feedback in Kolorob as it is user-friendly and commenters information being kept anonymous. Authority of this school appreciates Kolorob because it is a digital platform and corresponds with their vision. To improve service quality in consistent with service recipients’ requirements is always helpful for any service points.